Title: Hospital quality management in a resource limited context
Keywords: Quality (incl. accessibility)
Management/leadership
Health facilities (hospitals)
Country: Vietnam
Institution: Vietnam - Hanoi University of Public Health (HUPH)
Course coordinator: Prof. Assoc. Nguyen Duc Thanh, MD., PhD.
Date start: 2021-07-05
Date end: 2021-07-16
About duration and dates: 2 weeks, Monday to Friday
Classification: advanced optional
Mode of delivery: Face to face
Course location: Hanoi University of Public Health (HUPH)
1A Duc Thang Road, North Tu Liem district
Hanoi, Vietnam
ECTS credit points: 3 ECTS credits
SIT: Student Investment Time = 90 hours consisting of:
Contact time: 30 hours
Self-study time: 40 hours
Assisted tutorial/field visit: 4 hour
Assessment/assignment time: 16 hours
Note: No prior reading is required before attending the course
Language: English
Description: At the end of the module students will be able to:
● Develop an intervention to improve the hospital quality management by using the model of total quality management (TQM)
● Analyse current practice of quality management in hospitals in LMIC context
● Identify the quality management models that are appropriate for the resource limited context
● Explain the roles and importance of quality and quality management
Assessment Procedures: Assessment will be based on class participation, individual field trip reflection report and group-work assignment.

● Individual field trip reflection report: 40%
Students are required to report on what they have learned from the field trip about the hospital quality management in hospitals in Vietnam, and their thoughts about what they have observed. This report should be between 1200-word and 1500-word length and should be submitted to the course coordinator no later than three days after the field trip.
Criteria for assessment: The individual field trip report should be writen to meet with the requirements as below
- Identify the recent situation of quality management in hospitals in Vietnam
- Compare to the quality management in hosptials in Vietnam and the students‘ countries
- Lesson learned from the quality management in hospital quality management in Vietnam
- Recommend and suggest for quality management in hospitals in LMIC context
- The report should be formatted in Word with 12 pt font and 1.5 spaced, Times New Roman is preferred, meet with the length and due date requirements.
A mark in the 0-10 range with fulfil the criteria for assessment. The mark from 5.0 or above will pass, according to The Vietnamese grading system is based on a 0-10 point scale.
● Group-work assignment: 60%.
Students working in groups of 3-5 people, are required to prepare for one presentation
Group presentation: Each group are required to present a plan by applying the model of total quality management (TQM) to develop an intervention to improve the hospital quality management in resource limited context). Each group will present their work in class within maximum 20 minutes and have 20 minutes to respond to comments of the other students and the course coordinator.
Failing students will be given a chance to resubmit their paper that has addressed the comments given. This should be done within 2 weeks and will be reassessed by the course coordinator.
Criteria for assessment: The group presentation should be writen to meet with the requirements as below
- Develop an intervention plan (from step 1 to step 4) by applying the model of total quality management (TQM)
- Identify and explain the reason for a prioritized problem that needs to be improved
- Present the suitable data and evidence based information to support for intervention plan
- Analyse the problem to find the root causes and develop feasible and effective solutions and intervention plan
- The report should be formatted in Powerpoint, Arial is preferred, 20-25 slides and due date requirements
A mark in the 0-10 range with fulfil the criteria for assessment. The mark from 5.0 or above will pass, according to The Vietnamese grading system is based on a 0-10 point scale.
Note: all assessment questions/requirements will be introduced to students at the beginning of the course.
Content: The main topics covered in this module are as follows:
1. Overview of quality and quality management models, identifying quality management models that are appropriate for limited resource context (e.g. Deming, TQM, Six Sigma, LEAN,...)
2. Introduction to quality management index and hospital management orientation in Vietnam
3. Identification of quality problems
4. Evaluation of the problem situation in quality enhancement
5. Analysis of the quality problem
6. Solution and quality improvement planning
7. Results, standardization and future plans
8. Experience-sharing in applying quality management in hospital with the resource limited context
9. Field visit to a hospital in Vietnam, with a focus on the quality control department. Here, students will have the opportunity to discuss and collect data and information from the quality board organization in the hospital, to understand the activities of quality management in hospital, how they are implemented. Besides, students will be introduced to the hospital Board of directors, the hospital quality board to discuss the advantages/disadvantages of quality activities in hospital and experiences of the hospital in quality management.
Methods: A variety of methods are used including lectures, group discussion, tutorials/field visit, individual work, student presentation and major assignment:
● Interactive lectures (30 hours)
● Self-study activities (40 hours) which includes reading relevant materials to support lectures, group discussions for group exercises and small homework
● Tutorials/field visit to a hospital (4-hours) focus on the quality control department.
● Reflective report (4 hours)
● Seminar with group discussion (4 hours)
● Assignment (8 hours)
Prerequisites: Proficiency in English:
TOEFL 550 or IELTS 6.0, Student admitted to a Master Degree Program within tropEd Network may join this course.
Attendance: The number of students is limited to 20, max no. of tropEd students is 10.
Selection: First come/ first serve
Fees: 600 Euro ~ 16.810.000 VND
Scholarships: N/A
tropEd accreditation: Accredited at EC Meeting March 2021 (accreditation valid until March 2026)
Email Address: ndt@huph.edu.vn
Date Of Record Creation: 2021-03-18 08:34:42 (W3C-DTF)
Date Of Record Release: 2021-03-18 14:40:59 (W3C-DTF)
Date Record Checked: 2021-03-18 (W3C-DTF)
Date Last Modified: 2021-03-19 09:54:18 (W3C-DTF)

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