Title: The determinants of satisfaction for quality of services offered at selected TB dots units in an urban setting in the Philippines
Author: Reside, Evelyn Victoria E.
Institution: Swiss Tropical & Public Health Institute, Basel
Graduate date: 2012-10-09 (W3C-DTF)
Document: thesis abstract Ivy Reside 1.pdf
Description: The Directly Observed Treatment Short Course (DOTS) Units were established in the Philippines in the mid-1990’s as a strategy towards tuberculosis control and eventual elimination. However, despite several years of collaborative effort between government and non-government agencies, the country’s disease burden continues to be high. Subsequently, other control strategies emerged which included the participation of the private sector using a public-private mix framework, and the certification and monitoring system of DOTS Units to promote and ensure the quality of services. Nevertheless, since tuberculosis remains a significant nationwide public health concern up to this time, it is clear that more creative approaches need to be explored. Although the Department of Health, the Philippine Health Insurance Corporation and other donor agencies conduct performance evaluation of DOTS Units using their criteria, none focus specifically on the patients’ perspective and needs with regards to the quality of the DOTS services provided to them. This study bridges that gap between performance measures utilized to monitor the quality of services based on donor or agency perspective, with that of what attributes or qualities are of actual value to their clients. This approach may close the gap between accomplishment and targets...
Classification: 2012 (LCSH)
Language: English
Date Of Record Creation: 2013-08-07 03:22:41 (W3C-DTF)
Date Of Record Release: 2013-08-07 03:28:45 (W3C-DTF)
Date Last Modified: 2013-08-07 03:38:48 (W3C-DTF)

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