Title:	Hospital quality management in resource limited contexts (face to face)
Keywords:	Resource management Quality Management
Country:	Vietnam
Institution:	Vietnam - Hanoi University of Public Health (HUPH)
Course coordinator:	Prof. Assoc. Nguyen Duc Thanh, MD., PhD.
Date start:	2026-07-20
Date end:	2026-07-31
About duration and dates:	2 weeks, Monday to Friday.
Classification:	advanced optional
Mode of delivery:	Face to face
Course location: Hanoi University of Public Health (HUPH) 1A Duc Thang Road, Dong Ngac commune Hanoi, Vietnam
ECTS credit points:	3 ECTS credits
SIT: Student Investment Time = 90 hours consisting of: Contact time: 30 hours Self-study time: 15 hours Field visit: 5 hour Assessment/assignment time: 40 hours Note: No prior reading is required before attending the course
Language:	English
Description: At the end of the module students will be able to: ● Explain the roles and importance of quality and quality management ● Identify the quality management models that are appropriate for resource limited contexts ● Analyse the principles of hospital quality management ● Apply the model of total quality management (TQM) to develop an intervention to improve the hospital quality management
Assessment Procedures: A minimum attendance of 80% all lecturers is mandatory. Students attend less than 80% of lectures must re-take the course. The grading scheme is a point scale 0 to 10, with 10 is the top grade. Average grade comprises of group presentation and individual essay as below: Group oral presentation: 40% Students working in groups of 3-5 people. They are required to prepare an intervention plan to improve the quality of the health care services in the resource limited contexts. Each group will present their work in class within maximum 20 minutes and have 20 minutes to respond to comments of the other students and the course lecturers. Individual essay: 60%. Students are required to write an essay about what lessons they have learned from the course and how they can apply it to improve the quality of services provided in their hospital/ organization in a limited resource setting. The length of the essay should be from 1200 words to 1500 words. The student will submit their essay a week after the end of the course Evaluation grades will be communicated within 15 days after the submission of the final assignment. Students have to pass the average mark of presentation and essay ≥ 5.5 points. Students with average grade
Content: The main topics covered in this module are as follows: 1. Overview of quality and quality management models, identifying quality management models that are appropriate for limited resource contexts 2. Identification of quality problems 3. Evaluation of a problem situation in quality enhancement 4. Analysis of a quality problem 5. Solution and quality improvement planning 6. Results, standardization and future plans 7. Experience-sharing in applying quality management in hospitals in resource limited contexts 8. Field visit to a hospital in Vietnam, with a focus on the quality control department.
Methods: A variety of methods are used including lectures, group discussion, tutorials/field visit, individual work, student presentation and major assignment: ● 30 hours of lectures to introduce students to principles of quality and hospital quality management, identify the quality management models in resource limited contexts. ● 15 hours for other self-study activities (reading relevant materials to support lectures, group discussion for group exercises, completing small homework) ● A 5 -hour session for field visit to a hospital in Vietnam, focused on the quality control department. Here, students will have the opportunity to discuss and collect data and information from the quality board organization in the hospital, to understand the activities of quality management in the hospital, and how they are implemented. Students will also meet the hospital Board of directors and the hospital quality board to discuss advantages and disadvantages of quality management activities in the hospital and the hospital’s experience with quality management work. ● 20 hours for seminar for group assignment presentation ● 20 hours for major assignment accomplishment
Prerequisites: Proficiency in English: TOEFL 550 or IELTS 6.0, Students admitted to a Master Degree Program within tropEd Network are assumed to have sufficient English proficiency.
Attendance: The number of students is limited to 20, max no. of tropEd students is 10.
Selection: First come/ first serve
Fees: 600 Euro
Scholarships: None available
Major changes since initial accreditation: Assessment changed from three assignments in the first accreditation (Field trip reflection, group oral presentation and essay) to two assignments (group oral presentation and individual essay)
Student evaluation: Feedback from the Vietnamese students: They were satisfied with the active learning by applying the TQM model in improving the quality of health services. However, they did not have enough time for three assignments.
Lessons learned: The time investment and assessment were updated based on the student’s feedback and comments
tropEd accreditation: Accredited at EC Meeting March 2021. Re-accredited EC telco, July 2026. Accreditation valid until july 2031
Remarks: Quality of health services is one of the important health indicators in all countries. Improving the quality of health services is one of the crucial issues for the current implementation and development in hospitals, especially in hospitals or health facilities within resource limited context. This course provides students with fundamental knowledge on hospital quality management for continuous improvement in resource limited contexts.
Email Address:	dtht@huph.edu.vn
Date Of Record Creation:	2022-02-02 07:25:10 (W3C-DTF)
Date Of Record Release:	2022-02-02 13:29:10 (W3C-DTF)
Date Record Checked:	2022-02-02 (W3C-DTF)
Date Last Modified:	2026-07-14 10:27:24 (W3C-DTF)